Customer Service Center

Our Customer Service Policy: We will replace any part in any of our kits that you need to finish building your model! It doesn't matter if the kit originally had a missing part, you lost the part, or the part was broken during assembly! If you submit a Part Request Form to our customer service department asking for a part, we will send it to you, no questions asked! To assure that you get the part you need in the correct color, complete the Part Request Form.

If you have suggestions for or about future or current Lonestar Models products, please submit your comments on our Feedback Form. To view all of our available products, go to our Online Catalog. For the latest announcements, check our News page. For online, mail, or fax ordering of kits and parts packs, go to our Ordering Information page.

Important Note: All Lonestar Models products are 1/87 (HO) scale. They are not intended for the use of children under 12 years of age and should only be assembled by children with adult supervision.

In Case You Need To Contact Us: